Fees
We are a private billing practice
Payment at the time of consultation is required and Medicare refunds are processed on the spot.
Delivering high-quality general practice care requires time, expertise, and the right resources. Although the Government is increasing Medicare bulk-billing incentives from 1 November 2025, these payments still fall short of covering the true cost of running a modern medical practice. They do not account for the rising costs of staff, equipment, technology, and the longer consultations needed to provide safe, comprehensive care. For this reason, our practice will continue to operate under a private billing model — ensuring we can maintain the highest standards of care and continue offering the time, attention, and excellence every patient deserves.
Additional appointment types
Private fees apply for all excisions, procedures, mental health treament plans, private vaccines, specialised injections, diagnostic testing, insurance reports and home visits.
Fees may apply for referred services like pathology, radiology and specialist appointments/treatments. Please speak with the provider of these services for their fee schedule.
Is Bulk billing available?
Bulk billing is available only to eligible patients between 10am & 4pm with Dr Alex Williams:
- School aged children aged 15 years and under;
- Over 75 years on an eligible Chronic Condition Management Plan and current health assessment in place.
DVA Gold card holders are bulk billed. Please ensure you bring your Senior Aged Pension Card to the appointment to be sighted by reception staff, otherwise bulk-billing may not apply.
Online Claiming
If you have your bank account details registered with Medicare, we can send your claim through on-line and your rebate will be paid into your account within 24-48 hours. If you would prefer to claim your Medicare rebate yourself, a receipt can be printed.
Gap Fee
In order to maintain high standards of equipment and facilities, all procedural work such as excisions, fracture care, and wound sutures, will attract a gap fee. This fee will vary according to the complexity and length of the procedure. The maximum gap is $150 per single procedure.
Pre-booked long consultations for counselling purposes, musculoskeletal therapy, medical reports or assessments, as well as complete yearly physical checkups, will similarly attract extra fees.
Cancellations
If you cannot attend your appointment, we respectfully request a minimum of 2 hours’ notice to avoid a cancellation fee. If you do not attend your scheduled appointment without giving the required notice, a non-refundable private fee of $50 (Standard appointment) or $100 (Long appointment) will apply.
Dr Lauren-Phoebe Nielsen’s cancellation policy is within 24 hours with full appointment fees applying for non-attendance and late cancellations within this time.
New patients who do not attend their consult without prior notice cannot be booked for another appointment.
This fee is not refunded by Medicare.
Other Service Fees
Please ask at reception about free Health Assessments for those over 75 yrs, Midlife Health Checks, Home Medication reviews, and Care Planning for complex illnesses.
Taking advantage of these processes can greatly reduce the cost of your usual care as they are all bulk-billed. As well, if you have a chronic condition and you have a GP Chronic Condition Plan prepared, you may be able to access subsidies for allied health services such as physiotherapy, podiatry, dietary, and Mental Health support.
Diabetic? Asthmatic? Over 75? Ask your Doctor about ways to access quality health care.
