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Arana Hills Plaza
5-11 Patricks Rd.
Arana Hills, QLD, 4054
Mon-Fri 8:00am - 6:30pm
Sat 8:30am - 12:30pm
Sun 9:00am - 4:00pm
Standard appointments are usually 15 to 20 minutes. Online booking through our website is easy and simple via Health Engine (Click to access on this website). The standard consultation is usually adequate for a single health issue as in this practice we usually book only 3 patients per hour. Please request an extended time for complex and more thorough examinations, e.g. annual health checks, well women's health examinations, complete skin examinations, psychological counselling as well as musculoskeletal or surgical procedures. Longer visits attract a higher consultation fee but also an increased Medicare rebate.
As we have limited availability for on-the-day appointments, we are obliged to impose a DNA (did not arrive) fee of $50 where we receive no information regarding cancellation at least 24 hours before the appointment unless a reasonable explanation is offered. This would need to be paid before further appointments can be offered.
Special appointment times are reserved for acute and serious problems so these are only allocated at the outset of each session time.
We restrict bulk-billing appointment times for eligible patients to between 10.00 am and 4.00 pm. This allows working folk access to early morning and late afternoon consultations, minimising disruption to the working day.
Our receptionists are trained to enquire as to the nature of the consultation when making appointments. This helps keep your waiting time to a minimum. Patients themselves can greatly assist by keeping their consultation within the allotted time, as unplanned long consultations are the major cause of prolonged waiting times.
N.B.* If the normal consultation time exceeds 20 minutes, then higher fees will be charged.
Maintaining continuity with the individual doctor of your choice provides the best medical care. If it is not possible to see your usual doctor then please feel free to see the alternative doctor in this practice as all clinical notes are fully available and continuity of care is maintained. Major reviews of ongoing medical conditions should be done by your usual doctor.
New adult patients to the practice are recommended to to book a long consultation appointment for their first visit in order to fully inform the doctors of any past medical history and to allow a complete preventive health assessment. Medico-legal requirements compel us to refrain from offering “quick” visits on previously unknown individuals as this is generally regarded as substandard medicine.